Workflow processes are the steps that a task takes from beginning to conclusion, and they’re a critical part of any project. They aid in planning to monitor, track and meet important milestones through the creation of an organized sequence of actions which reduces the amount of time and effort needed to finish an undertaking.
Start by identifying your goals. Determine what must be accomplished and who’s responsible for each task. Also, determine the time it takes for each step. This will allow you to create a custom workflow that is customized to your company’s needs and goals. This will increase efficiency and productivity, ensuring the highest quality results.
Then, determine the responsibilities of your team members. This will allow you to eliminate redundant and overlapping tasks that waste resources, time and money. If, for instance your customer service department is spending a lot of time answering calls and not responding to emails you might want to shift their work to better meet your business’ needs.
Check out your workflow map and see the areas of inefficiency. For instance, if one of your workflows are taking too long because an employee is waiting for feedback from another person change, reworking the process could improve employee and customer satisfaction.
Use interaction nodes to show options that users will be presented with during a work flow process, like accepting or denying records. You can also add nodes to stop the workflow until a particular event occurs, like the customer’s response.